![]() This is because the system does not know how to interpret the files you have uploaded and you must manually indicate the document type. If you do not follow the document naming convention (PDF) you will need to manually select the document type.The system will recognize the document file name. If you follow the document naming convention (PDF) you can skip the manual step.The document type tells the system which required document the uploaded document is satisfying. Each document uploaded will need to have a document type assigned.We cannot accept documents that are emailed or mailed to us. Documents cannot be encrypted, or password protected.ĭocuments must be uploaded to the permit application. ![]() Acceptable file formats include: Word, PDF and JPEG.ĭ. Plans must contain the correct address or PIN matching the application information (lot# is not sufficient).ī. all setbacks and watercourse buffers if required)ģ. Each document must contain all required information for that document type (ex. One package containing all documents will not be accepted.ī. Documents must be provided by relevant document type:Ī. If documents are photocopied, there cannot be ink blots impacting our ability to read text.Ģ. Text, especially measurements, should not be overlapping.Ĭ. Text font must be clear, using a standard font type, black ink, and be reasonable font size.ī. All information in the supporting documents must match the information in the application.Ī. View the Use Designation/ Type of Structure table to see what is appropriate for your project.Īpplication Documents must meet our standards, or they will be returned to the customer to correct before the application can proceed. You will be asked for the type of structure associated with your permit application. For information about common related permits, navigate to the applicable building and development permit for your project. A Hold means the permit cannot be Issued until specific criteria are met.Įach permit type and project will have different required related permits. Until staff confirm all required related permits are submitted, there will be a Hold on the main permit. Related permits must be submitted for before the main permit can be issued. Within the application form, once you’ve completed all fields, you will be informed of all required related permits that must also be applied for. For example, installing a swimming pool will require a swimming pool permit, a lot grading permit and most likely a deck permit. Required Related Permits - Because each permit type is specific to a type of work, many projects require multiple permits to be able to complete the work. You can find a lot of helpful information on the permitting pages. Permit Types - You’ll notice there are many types of permits. View the How to Navigate the Customer Portal/Dashboard (PDF) or watch the video. It will be helpful to become familiar with the different sections of the page as these are referenced in many of the How-To guides. ![]() Here you will find a wealth of information. ![]() Navigating the Customer Portal Dashboard - The customer portal dashboard is the landing page and home page of the portal. View the How to Create a Contractor Profile (PDF) or watch the video. Registration is easy and a How to User Guide (PDF) and video have been created to support you through the steps. If you are applying for permits on behalf of your organization or clients, please also create a Contractor Profile. Registering for a Customer Portal Account - The first thing you will need is a Customer Portal Account. We’ve prepared a short Before You Begin (PDF) Checklist and a Before You Begin (Video) to ensure you don’t miss any steps in preparing your application. With this move comes many changes to how permit applications are submitted, how the permitting process works and how customers and staff interact.įor more information about the PPLC project please visit our Project Pagefor updates and announcements.īefore You Begin - There are a few necessary steps to take before you begin an application. The new online Permitting, Planning, Licensing and Compliance (PPLC) system is part of a multi-year initiative within the Municipal Planning and Development business Unit to move to digital. Below are helpful tips and guides to get you started in our new permitting system.
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